Last Updated: September 11, 2026

At Fraganzea, we respect your privacy and believe you should understand how your information is collected and used when you shop with us.

This Privacy Policy explains what information we may collect, why we collect it, how we use it, when it may be shared, and the choices you may have regarding your personal information when you visit or use fraganzea.com, place an order, create an account, contact us, or otherwise interact with our services.

By using our website, you acknowledge that you have read and understood this Privacy Policy.

1. Information We Collect

The information we collect depends on how you interact with Fraganzea.

Information You Provide

When you place an order, create an account, contact us, subscribe to communications, or otherwise interact with our website, you may provide information such as:

• Full name
• Email address
• Phone number
• Billing address
• Shipping address
• Account login information
• Order and purchase information
• Products you view, save or purchase
• Information provided to our customer service team
• Other information you voluntarily submit through our website

Payment Information

When you make a purchase, payment information is processed through the payment providers available at checkout.

Depending on the payment method you choose, this may include payment card or other financial information, transaction details, payment confirmation and related information.

Fraganzea does not need to retain your complete payment card information in order to process your order. Payment information may be handled directly by our payment providers according to their own privacy and security practices.

Information Collected Automatically

When you browse our website, certain information may be collected automatically, including:

• IP address
• Browser type
• Device type
• Operating system
• Network information
• Pages viewed
• Products viewed
• Referring website
• Date and time of activity
• Interaction with our website
• Other technical or usage information

We may collect this information through cookies, pixels, tags and similar technologies.

2. How We Use Your Information

We use personal information for legitimate business purposes, including to:

Process Your Orders

We use your information to process payments, fulfill purchases, arrange shipping, provide order confirmations, send tracking information, and handle returns, refunds or other transactions.

Provide Customer Support

We may use your information to answer questions, investigate issues, communicate about your orders and provide assistance.

Improve Fraganzea

Information about how customers use our website can help us improve our products, navigation, website performance and overall shopping experience.

Personalize Your Experience

Depending on your settings and applicable law, we may use information about your activity and preferences to provide relevant product recommendations and a more personalized shopping experience.

Marketing

Where permitted by law and, where required, with your consent, we may use your contact information to send promotional emails, text messages or other marketing communications.

You can unsubscribe from marketing emails at any time by using the unsubscribe link included in the communication.

Security and Fraud Prevention

We may use information to detect, prevent and investigate fraudulent, unauthorized, malicious or otherwise unlawful activity and to help protect our customers, website and business.

Legal and Regulatory Requirements

We may process information when necessary to comply with applicable laws, regulations, legal processes or valid governmental requests, or to establish, exercise or defend legal claims.

3. Cookies and Similar Technologies

Fraganzea uses cookies and similar technologies to help our website function, remember preferences, understand how visitors use our website and improve the shopping experience.

Cookies may be used for several purposes.

Essential Cookies

These cookies are necessary for important website functions such as shopping carts, checkout, account features, security and other core functionality.

Preference Cookies

These cookies help remember choices and settings so that the website can provide a more convenient experience.

Analytics Cookies

Analytics technologies may help us understand website traffic, navigation and how customers interact with our store.

This information helps us identify opportunities to improve our website.

Marketing Cookies

Where applicable, marketing technologies may help us measure advertising performance and provide more relevant advertising based on online activity.

Managing Cookies

Depending on your location and the tools available on our website, you may be able to manage certain cookie preferences through our cookie settings or your browser.

Disabling certain cookies may affect the functionality of parts of the website.

4. How We Share Information

We do not sell your personal information for money.

However, we may share personal information when reasonably necessary to operate Fraganzea and provide our services.

This may include sharing information with:

Shopify

Our online store is powered by Shopify. Shopify provides the technology and infrastructure that allows us to operate our ecommerce services, process transactions and provide features associated with our store.

Shopify may process information according to its own privacy policies and applicable legal requirements.

Payment Providers

Payment providers may receive information necessary to authorize and process transactions and help prevent fraudulent payments.

Shipping and Fulfillment Providers

We may provide relevant customer information to shipping carriers and service providers so that orders can be delivered to the address provided at checkout.

Technology and Service Providers

We may work with companies that provide services such as website hosting, analytics, customer support, fraud prevention, email delivery, cloud storage, advertising and other business functions.

Marketing Partners

Where applicable and permitted by law, we may work with advertising and marketing providers to measure campaigns, deliver advertising and understand customer interactions with our website.

Legal or Business Purposes

We may disclose information when reasonably necessary to comply with law, respond to legal requests, protect our rights, prevent fraud, investigate misuse, or protect the safety of our customers, business or website.

We may also disclose information as part of a business transaction such as a merger, acquisition, restructuring, financing, sale of assets or similar transaction.

5. Shopify

Fraganzea uses Shopify to power its online store.

Because Shopify provides the ecommerce infrastructure behind our website, information associated with your use of our store may be processed by Shopify and its service providers.

Shopify may process information to provide, maintain, secure and improve its services and the features used by merchants and customers.

For additional information about how Shopify handles personal information, please review Shopify's applicable privacy information.

6. Third-Party Websites

Our website may contain links to websites, applications or services operated by third parties.

If you follow a link to another website, that website may collect information according to its own privacy policy.

Fraganzea does not control the privacy practices of websites that we do not operate, and we encourage you to review their privacy policies before providing personal information.

7. Advertising and Analytics

We may use analytics and advertising technologies to understand how visitors interact with Fraganzea and to measure the effectiveness of our marketing.

Depending on your location, these technologies may involve the use of cookies, pixels or similar identifiers.

Some advertising services may use information about your activity across websites or services to help provide more relevant advertising.

Where applicable, you may have the right to opt out of certain forms of targeted advertising or sharing of information for advertising purposes.

Your available choices may depend on where you live and applicable privacy laws.

8. Your Privacy Rights

Depending on your location and applicable law, you may have certain rights regarding your personal information.

These may include the right to:

• Request access to personal information we maintain about you
• Request correction of inaccurate information
• Request deletion of certain personal information
• Request a copy of certain personal information
• Request portability of information in certain circumstances
• Object to or restrict certain processing
• Withdraw consent where processing is based on consent
• Opt out of certain targeted advertising or sharing
• Manage your marketing communication preferences

These rights are not absolute and may be subject to legal exceptions.

To make a privacy request, contact us using the information provided at the end of this policy.

We may need to verify your identity before completing certain requests.

9. Global Privacy Control

Depending on where you live and applicable law, Fraganzea may recognize certain legally required browser-based privacy signals, including Global Privacy Control, for applicable opt-out requests.

The treatment of these signals may depend on the jurisdiction in which you are located and whether the signal can reasonably be associated with your account or device.

10. European Economic Area and United Kingdom

If you are located in the European Economic Area or United Kingdom, you may have additional privacy rights under applicable data protection laws.

Depending on the circumstances, these may include rights to:

• Access your personal information
• Correct inaccurate information
• Request deletion
• Restrict processing
• Object to certain processing
• Receive certain information in a portable format
• Withdraw consent where consent is the legal basis for processing

You may also have the right to lodge a complaint with your applicable data protection authority.

Where required, we will provide additional information regarding the legal basis for processing your personal information.

11. Children's Privacy

Our website is not intended for children.

We do not knowingly collect personal information from children where prohibited by applicable law.

If you believe that a child has provided us with personal information, please contact us so that we can review the situation and take appropriate action where required.

12. Data Security

We use reasonable administrative, technical and organizational measures designed to protect personal information against unauthorized access, loss, misuse or disclosure.

However, no website, internet transmission or electronic storage system can be guaranteed to be completely secure.

For your protection, please avoid sending sensitive information through unsecured communication channels.

13. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.

The length of time we retain information may depend on factors such as:

• Whether you maintain an account
• Whether we need the information to provide services
• Order and transaction requirements
• Legal and regulatory obligations
• Accounting requirements
• Dispute resolution
• Fraud prevention
• Enforcement of agreements and policies

When information is no longer reasonably required, we may delete it, anonymize it or otherwise dispose of it in accordance with applicable requirements.

14. International Data Transfers

Because Fraganzea works with technology and service providers that may operate in different countries, your information may be transferred to, stored in, or processed outside the country where you live.

Where required by applicable law, we use appropriate safeguards for international transfers of personal information.

These safeguards may include recognized contractual protections or other lawful transfer mechanisms.

15. Marketing Communications

If you choose to receive promotional communications from Fraganzea, we may send information about new products, fragrances, promotions, offers and other updates.

You can stop receiving promotional emails at any time by clicking the unsubscribe link included in our emails.

If you opt out of marketing communications, you may still receive necessary transactional communications, such as order confirmations, shipping notifications, account messages or information related to a transaction you initiated.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Changes may be made to reflect updates to our business, website, services, technology or applicable legal and regulatory requirements.

When we make changes, we will update the “Last Updated” date at the top of this page.

We encourage you to review this page periodically so you remain informed about how Fraganzea handles personal information.

17. Contact Us

If you have questions about this Privacy Policy, your personal information, or your privacy choices, please contact us.

Fraganzea

2915 Biscayne Blvd, Suite 300
Miami, FL 33137
United States

Email: contact@fraganzea.com

Phone: +1 551-261-5107

We will review privacy requests and respond in accordance with applicable law.

Fraganzea
Authentic fragrances. Fair prices. Reliable service.