Last Updated: September 11, 2026

At Fraganzea, we want you to feel confident about every purchase. If something isn't right with your order, we're here to help.

Returns 

We accept eligible returns within 30 days of delivery, provided the product meets the requirements below.

To be eligible for a return, an item must be:

• Unused and unopened

• In its original condition

• In its original packaging, where applicable

• Returned with the original order information

• Not otherwise identified as non-returnable or final sale

For fragrance, beauty, and personal-care products, we cannot accept returns of items that have been opened or used due to hygiene and product-safety considerations.

Return Period

Eligible returns must be requested within 30 days of the date the item was delivered.

Once the 30-day return period has passed, we may be unable to accept the return.

The return period applies to the individual item being returned. If an order is delivered in multiple shipments, the applicable period begins when the specific item is delivered.

Return Shipping

For eligible returns that are not the result of an error on our part, the customer is responsible for the cost of return shipping.

We recommend using a shipping service that provides tracking and, when appropriate, insurance. Fraganzea is not responsible for returns that are lost or damaged while being shipped back to us.

If an item arrives damaged, defective, or we sent you the wrong item, please contact us before returning it so we can review the situation and provide appropriate instructions.

No Restocking Fee

Fraganzea does not charge a restocking fee for approved returns.

Non-Returnable Items

For hygiene, safety, and product-condition reasons, certain items are not eligible for return.

These may include:

• Opened or used fragrances

• Opened or used cosmetics

• Skincare products

• Haircare products

• Other personal-care products that are not eligible for return

• Products specifically identified as Final Sale or otherwise marked as non-returnable

If a product is designated as Final Sale, that designation will be communicated on the applicable product listing or at the time of purchase.

Testers, Unboxed and Outlet Items

Some products may be offered as testers, unboxed items, or outlet products.

These products may not include standard retail packaging, a decorative box, or a cap, depending on the specific product. Outlet products may also have cosmetic imperfections or other disclosed conditions.

The applicable product listing will provide relevant information about the item's condition or presentation.

Unless specifically identified as non-returnable or Final Sale, these products remain subject to the applicable return requirements described in this policy.

Damaged, Defective or Incorrect Items

If your order arrives damaged, defective, or contains an item different from what you ordered, please contact us as soon as possible.

Please provide:

• Your order number

• A description of the issue

• Clear photographs of the product and packaging when applicable

We will review the information and work with you to determine the appropriate resolution.

Refunds

Once an eligible return is received and inspected, we will notify you whether the return has been approved.

If approved, the refund will be issued to the original payment method used for the purchase.

Your bank, card issuer, or payment provider may require additional processing time before the refunded amount appears in your account.

Shipping charges originally paid are generally non-refundable unless otherwise required by applicable law or the return is the result of an error on our part.

Exchanges

We do not offer direct exchanges.

If you would like a different fragrance or product, you may return an eligible item in accordance with this policy and place a new order separately.

Returns Without Prior Authorization

For eligible standard returns, you do not need to obtain a separate return authorization before requesting a return.

However, if your item arrived damaged, defective, or incorrect, please contact us before sending it back so we can provide the appropriate instructions.

Cancellations

Because orders are processed through an automated fulfillment system, cancellation requests are accepted only within 15 minutes of placing an order, provided the order has not already entered fulfillment.

After the 15-minute cancellation window, an order generally cannot be canceled or modified.

If you need to cancel an order, contact us immediately at contact@fraganzea.com. We will make reasonable efforts to assist, but a cancellation cannot be guaranteed once an order has entered processing.

Order Changes

Once an order has been placed, we may be unable to modify products, quantities, shipping information, or other order details because orders may enter automated processing shortly after purchase.

If you notice an error, contact us immediately. We will do our best to help before the order is processed.

Return Address

Return instructions and the appropriate return address will be provided when a return is approved or when return instructions are otherwise provided.

Please do not send a return to an address shown on a third-party website, packing slip, or previous communication unless Fraganzea has specifically instructed you to do so.

Questions About a Return?

We're happy to help.

Please contact us at:

Fraganzea
Email: contact@fraganzea.com
Phone: +1 551-261-5107
2915 Biscayne Blvd, Suite 300
Miami, FL 33137
United States