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Shipping policy


Last Updated: September 11, 2026

At Fraganzea, we want your fragrance to arrive as smoothly as possible—from our fulfillment partner to your door.

Below you'll find everything you need to know about order processing, shipping options, delivery estimates, and what happens if something doesn't go according to plan.

Shipping at a Glance

Orders placed by 2:00 PM Eastern Time are generally processed for shipment the same business day.

Orders placed after 2:00 PM ET will generally be processed on the following business day.

While we work to move orders quickly, processing and delivery times are estimates and may occasionally be affected by circumstances outside our control.

Shipping Methods & Rates

Fraganzea currently ships within the United States and its eligible territories.

Shipping Method Available To Orders Over $100* Orders Under $100*
Economy Shipping 48 States & DC FREE $7.95
Standard Shipping U.S. & eligible territories $2.95 $9.95
2-Day Service Street addresses in the 48 States & DC Calculated at checkout Calculated at checkout

*Order totals are calculated after discounts and before taxes, shipping charges, and gift-wrap charges.

Shipping rates and available services are displayed at checkout based on the shipping address and the items in your order.

Delivery Times

Estimated delivery times are displayed during checkout after you enter your shipping address.

These estimates are provided by the applicable shipping carrier and are not guaranteed.

Once your order has shipped, you'll receive tracking information when available so you can follow its progress.

Delivery may take longer than the original estimate because of:

  • Carrier delays

  • Severe weather

  • Holidays or peak shipping periods

  • Address issues

  • Operational disruptions

  • Customs or governmental delays, where applicable

  • Other circumstances beyond our reasonable control

We appreciate your patience if your package takes a little longer than expected.

Same-Day Processing

Most orders placed before 2:00 PM Eastern Time are processed for shipment the same business day.

Orders placed after that cutoff are generally processed on the next business day.

Same-day processing does not mean same-day delivery. The delivery time begins once the order has been handed to the shipping carrier.

Order Changes & Cancellations

Because our fulfillment process is highly automated and designed to get orders moving quickly, orders cannot be canceled or modified after they have been placed.

Please carefully review your:

  • Shipping address

  • Billing information

  • Product selection

  • Fragrance size or variation

  • Quantity

before completing your purchase.

If you notice an issue immediately after placing an order, you may contact us, but we cannot guarantee that changes or cancellations will be possible.

Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please double-check apartment, suite, unit, building, ZIP code, and other address information before submitting your order.

If an order is returned, delayed, or otherwise affected because the address provided was incorrect or incomplete, additional shipping charges may apply and delivery may be delayed.

Tracking Your Order

Once your order has shipped, tracking information will be sent to the email address associated with your purchase when tracking is available.

Tracking information may take some time to become active after the carrier receives the package.

If tracking shows that a package has been delivered but you cannot locate it, we recommend checking around your delivery location and contacting the carrier first.

If you still need assistance, contact us and we'll do our best to help.

Shipping Delays

Fraganzea does not guarantee delivery dates unless a specific guaranteed service is expressly stated at checkout.

We are not responsible for delays caused by shipping carriers or circumstances beyond our reasonable control.

This includes carrier disruptions, severe weather, natural events, holidays, peak-season volume, transportation interruptions, incorrect addresses, and other events that may affect the delivery network.

If an order is not delivered within the estimated timeframe, please contact us so we can help determine the next steps.

Late 2-Day Shipping

If you purchase a qualifying 2-Day shipping service and the shipment is not delivered within the applicable delivery estimate, we will review the shipment and, where applicable, provide a store credit for the additional amount paid for the upgraded shipping service above Economy Shipping.

This does not apply to delays caused by circumstances outside the applicable carrier's control or situations where the carrier's service terms exclude a delivery guarantee.

Sales Tax

Applicable sales tax is calculated based on the shipping address and is displayed during checkout.

Tax amounts may vary depending on the destination and applicable tax requirements.

U.S. Shipping Only

At this time, Fraganzea ships within the United States and eligible U.S. territories only.

We currently do not offer international shipping.

Orders using payment methods or billing information that cannot be properly processed or verified may be subject to cancellation.

Packaging & Product Appearance

Fragrance packaging and bottles may change over time as manufacturers update their designs, packaging, labels, or presentation.

For this reason, the packaging or bottle you receive may not look exactly like the product image displayed on our website.

These differences do not necessarily indicate a different product.

Product images are provided to give you a general representation of the item.

Testers, Unboxed & Outlet Items

Some products may be offered as testers, unboxed items, or outlet products.

When applicable, the product listing will clearly identify the condition or presentation of the item.

Testers

Testers are genuine fragrance products intended primarily for testing or display purposes. They may be supplied without standard retail packaging and/or without a decorative cap.

Unboxed Items

Unboxed products may be genuine fragrance products supplied without the manufacturer's standard retail box. In many cases, the bottle may still include its cap.

Outlet Items

Outlet products are clearly identified on the website and may have packaging imperfections, cosmetic imperfections, or other disclosed characteristics that distinguish them from standard retail presentation.

Please carefully review the product description before purchasing these items.

Lost, Missing or Damaged Packages

If your package arrives damaged, appears to be missing, or there is another issue with delivery, please contact us as soon as possible.

We may request information such as:

  • Your order number

  • Photographs of damaged packaging or products

  • Tracking information

  • A description of the issue

We will work with you and, where appropriate, the shipping carrier to determine the best resolution.

Undeliverable Packages

A package may be considered undeliverable when the carrier cannot complete delivery because of an incorrect address, incomplete address, refusal of delivery, repeated failed delivery attempts, or another delivery issue.

If a package is returned to us or our fulfillment partner, we will contact you when appropriate.

Additional shipping charges may apply if a package needs to be reshipped due to information or circumstances attributable to the customer.

Shipping & Returns

Shipping requirements for returned products are governed by our Return & Refund Policy.

Please review our Return & Refund Policy before sending any product back to us.

Unauthorized returns or returns that do not meet the applicable requirements may not be eligible for a refund.

Need Help?

If you have questions about shipping, tracking, or your order, we're here to help.

Fraganzea
Email: contact@fraganzea.com
Phone: +1 551-261-5107
Address: 2915 Biscayne Blvd, Suite 300
Miami, FL 33137
United States

Website: fraganzea.com